Refund Policy
Thank you for choosing our flower shop. We take pride in providing fresh, high-quality flowers and excellent customer service. Please review our refund policy below.
Freshness Guarantee
We guarantee that our flowers will arrive fresh and in good condition. If your order arrives damaged, wilted, or incorrect, please contact us within 24 hours of delivery.
Refunds and Replacements
You may be eligible for a full refund, partial refund, or replacement if:
The flowers arrived damaged or not fresh.
You received the wrong bouquet or arrangement.
The order was not delivered due to our error.
To process your request, please provide
Your order number.
Clear photos of the flowers.
A brief description of the issue.
Cancellations
Orders cancelled at least 24 hours before the scheduled delivery are eligible for a full refund.
Orders cancelled less than 24 hours before delivery may not be eligible for a refund, as preparation may have already begun.
Delivery Issues
Please ensure that the delivery address and recipient details are accurate.
We cannot issue refunds for failed deliveries caused by:
Incorrect or incomplete delivery information.
The recipient being unavailable when delivery requires acceptance.
Requests to leave the flowers in a safe place, after which responsibility transfers to the recipient.
Non-Refundable Items
Orders where flowers have been properly delivered as requested.
Minor variations in flower types or colors due to seasonal availability. In such cases, flowers of equal or greater value will be substituted while maintaining the overall style and quality of the arrangement.
Contact Us
If you have any concerns about your order, please contact our customer support within 24 hours of delivery. We are committed to resolving issues quickly and ensuring your satisfaction.
